What is the delivery period?

With some exceptions, orders placed before 11:30 am are shipped the same day (except on weekends). Orders placed after 11.45am will be dispatched the next working day.

Then, the delivery time varies according to the carrier and the geographical area:

  • Colissimo Relay Point (France): 2 to 5 working days
  • Colissimo Home (France): 2 to 5 working days
  • TNT (France): 1 to 2 working days 
  • Colissimo International (Europe): 5 to 15 working days
  • Colissimo International (Outside Europe) : 10 to 15 working days

I can't find my confirmation email, how can I access my order tracking?

You can access your order tracking by clicking on this link (which is also available in the bottom left banner "order tracking"). Then, please enter the zip code of the delivery address and your email address. 

Where can I find my order and invoice history?

To find the history of your orders and invoices, you can click here, or go to the tab "my account" by clicking on the little man at the top right and then "orders".