The delivery period includes the time needed to prepare the parcel for your order and the time taken for shipment by the carrier. The delivery time is extended in the event of impediments for which we cannot be held liable.
In most cases, orders placed before 12 noon are sent the same day.
The Line may not be held liable for the consequences of any events beyond its control which may result in late or non-delivery of the order.
The customer should track his order via his customer space. If a parcel is returned to the sender because it has not been claimed or the address provided by the customer is incorrect or incomplete, it will not be re-sent and the full amount of the order will remain due to The Line.
The Line will bill additional carriage costs for any re-shipments.
INSPECTING THE DELIVERY
The customer is obliged to check the condition of the packaging and the conformity of the product delivered and to indicate any necessary reservations on the delivery slip of the carrier.
Due to Covid-19, the delay for customer complaints about delivery issues (damaged parcel or missing products) will be shortened to D+1 before 12 PM from the day of delivery. After this delay the customer service might not be able to respond favorably to your complaint. A photography is needed if the parcel is damaged.
The Line is not liable for additional taxes and costs charged by certain countries. The customer should find out about any restrictions, duties, taxes or other costs applied by the country of destination before placing the order