Delivery

DELIVERY FEES

The Line is not liable for additional taxes and costs charged by certain countries. The customer should find out about any restrictions, duties, taxes or other costs applied by the country of destination before placing the order.

DELIVERY TIMES

The delivery period includes the time needed to prepare the parcel for your order and the time taken for shipment by the carrier. The delivery time is extended in the event of impediments for which we cannot be held liable.

Orders placed before 11:30 AM are shippe the same day (except during week-ends). Orders placed after 11:45 AM will be shipped the next working day. Then, delivery time will depend on the carrier (see the abode table).

The Line may not be held liable for the consequences of any events beyond its control which may result in late or non-delivery of the order.

The customer should track his order via his customer space. If a parcel is returned to the sender because it has not been claimed or the address provided by the customer is incorrect or incomplete, it will not be re-sent and the full amount of the order will remain due to The Line.
The Line will bill additional carriage costs for any re-shipments.

INSPECTING THE DELIVERY

The customer is obliged to check the condition of the packaging and the conformity of the product delivered and to indicate any necessary reservations on the delivery slip of the carrier.

COMPLAINTS

Customer complaints about delivery issues (damaged parcel or missing products) must be made within 14 days from the day of delivery. 

Exceptionnaly, due to Covid-19, this delay will be shortened to D+1 before 12 PM from the day of delivery.
After this delay the customer service might not be able to respond favorably to your complaint. 
A photography is needed if the parcel is damaged.

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